Refund & Warranties

Consumer Guarantees Act

The Consumer Guarantees Act sets out certain guarantees goods have to meet. It specifies minimum rights and remedies available to you if goods fail to meet one or more of these guarantees. Kalessi Bathroomware and its warranties will comply with all requirements of the Consumer Guarantees Act.

Exchanges

We only replace items if they are defective or damaged.

Defects

The customer shall inspect the goods on delivery and shall within fourteen (14) days notify Kalessi Bathroomware of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The customer shall afford us an opportunity to inspect the goods within a reasonable time following delivery if the customer believes the goods are defective in any way.

If the customer shall fail to comply with these provisions the goods shall be presumed to be free from any defect or damage. For defective goods, which we have agreed in writing that the customer is entitled to reject, our liability is limited to either (at the our discretion) replacing the goods or repairing the goods.

Standard Warranty

Kalessi Bathroomware offers a standard 12 month warranty on most items excluding circumstances and items noted below (Warranty Limitations). We will repair, replace, refund the item depending on how serious the fault is. The warranty covers damage to the article and may not cover consequential losses or costs.

Spare/replacement parts are often replaced free or very low cost if you’ve damaged/misplaced them and even if warranty time period has expired. When things go wrong, we’ll do our best to right them no matter who is at fault.
When installation of replacement parts is less than a major task or does not require professionals, we may ask for you to install these.

Warranty Limitations

General

The warranty does not cover:
  • Normal wear and tear
  • Misuse of a product and/or use for which it was not designed
  • Neglect, deliberate damage, failure to care for or maintain the product in an acceptable manner
  • Unauthorised repairs or modifications
  • Minor imperfections not affecting performance or decorative value
Personal or Household use only. The warranty is for personal or household use. It excludes commercial/industrial and rental use.

Limitations on warranty

Selected electrical appliances will have a geographical warranty area. Outside of this area we will at a minimum provide replacement item or parts only pursuant to the warranty and will not supply labour for installation – this will be clearly stated in the product literature at the time of sale.
Some items will be sold as “no warranty” or “warranty does not apply in (named) circumstances” – this will be clearly stated in the product literature at the time of sale.

Installation workmanship and materials

Installations and workmanship not carried out by Kalessi Bathroomware are excluded by the provisions of this warranty. Please ensure you obtain a comprehensive written warranty from your tradesman for all materials and workmanship completed and keep a copy of quotes, invoices, warranties and all correspondence.

Consequential loss, installation and costs are generally not covered by warranty.

Unauthorised Repairs / Repairers

Repairs and repairers must be authorised by Kalessi Bathroomware otherwise their repair costs may not be covered in full by warranty. Amount covered will be assessed by Kalessi Bathroomware.

Professional Installation

All goods must be installed, serviced and/or operated by a qualified experienced tradesperson.

Installations must comply with industry standards and normal practices including pre-installation inspection and checking and post-installation testing of all functions for failure. Failure to comprehensively inspect for defects/flaws before installation (and on immediate arrival) can in some circumstances limit your claim under the company warranty. This is due to the company not having control/care or custody of the product. Sanitary, Plumbing and Drainage items must be installed by a registered industry professional. Electrical Installations must be undertaken by a licensed electrical worker and a Certificate of Compliance or Electrical Safety Certificate (including Registration / Practicing licence number) may be required.

Warranty area is New Zealand only.

Not Transferable

Warranties are not transferable beyond the original purchaser.

Goods Delivery and Pick-up claims

All deliveries require a person present to unpack and inspect delivery and sign for goods received in good condition and free from breakages/damage. It is advisable that they immediately open packages and inspect for signs of damage or defect.

Signing for goods or accepting goods without a person present may be either:
  • a waiver of your rights to claim for transport damage; or
  • a reduction of your rights to claim for faults/damage in manufacturing etc.

Do not sign “undamaged” unless you are completely satisfied with the condition of the contents in terms of breakages and damage or defect.

Installation without pre-inspection for visible faults. Failure to comprehensively inspect for defects/flaws before installation (and on immediate arrival) can in some circumstances limit your claim under the company warranty. This is due to the company not having control/care or custody of the product after that time.
Naturally goods will have to be returned in almost-original packaging / condition.

Servicing, Warranty Claims, Guidance and Customer Assistance

Phone or email Kalessi Bathroomware directly as soon as you can and generally before engaging tradespeople to repair.

Our contact details:

North Island
info.kalessi@gmail.com
09 570 9100

Kalessi Bathroomware
chch@kalessi.co.nz
03 3487379

Returns

Our policy lasts fourteen (14) days and is subject to a 15% restocking fee. If fourteen (14) days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If seven fourteen (14) days have not gone by since your purchase, your return will incur a 15% restocking fee.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

It is the responsibility of the customer to return the item to our depot in Christchurch, New Zealand in the original condition.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email or contact you via telephone to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Delivery

To return your product, you should send your product to the nearest depot to you. Please contact us.

You will be responsible for paying for your own shipping and delivery costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an expensive item, you should consider using a trackable shipping service or purchasing insurance. We don’t guarantee that we will receive your returned item. If you are shipping an expensive item, you should consider using a trackable shipping service or purchasing insurance. We don’t guarantee that we will receive your returned item.

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